What do you think of this?

I recently paid a visit to Gene Juarex to have my hair cut and colored. For those of you who dont know, at GJ they have colorists and stylists separate, to "make sure their employee's talents are refined" or something. The girl who colored my hair messed up and there are parts of my hair that look "lepoard-ish," that is, a few strips of hair are brown, then blond, then brown again, etc. When I called back up the same day to ask them to fix it, they scheduled me in for the next appt available. I asked them to also style my hair, since that is what I wanted to have the first time I visited, my hair being naturally curly so if they were to not flat iron it (its shorter than shoulder length), it wouldnt look the way I wanted. They told me that they would "try" to style it, but couldnt guarantee anything more than a "possible" blow drying of my hair, since colorists usually dont style. When I asked for it to be a guarantee for it to be flat ironed since they messed up and it would be a way of making up for it, they told me that they were already comp'ing their FIXING my hair, and that since it's a separate service, they wouldnt do the flat iron. What kind of "customer service" is this? I pay hundreds of dollars to fix my hair, then I have to drive all the way back out there for them to fix the mistake they made and they cant take what would probably be 15 or 20 min to flat iron my hair as a way of apology? They said that the blow drying would have me looking "decent" when I walked out of the salon, but I know my hair. There are parts of it that need to be flat ironed, and when I leave a place like GJ, I dont think I should leave it looking "decent," I should leave looking AWESOME because they are PROFESSIONALS.